

Why Your Brilliant Service Means Nothing If Your Customer Experience Is Rubbish
magine this: you've just opened your business and you're excited. You’ve got a fantastic product or service, the kind that you know people will love. But here’s the catch: no matter how great your offering is, if the customer experience doesn’t match up, they won’t stick around. And that’s a problem.


Are We Losing Our Humanity in Business? (And What to Do About It)
We've all slipped into this digital-first world where relationships happen through screens and authenticity gets lost somewhere between the algorithm and the automated response. So what do we need to do about it?